Frequently Asked Questions
Everything you need to know about your Illumicrate order.
What is the standard shipping timeframe?
Orders are typically processed within 2-3 business days. Domestic shipping takes 5-7 business days, while international shipping can take 10-21 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your materials sustainably sourced?
Yes, Illumicrate is committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our collections and work exclusively with Fair Trade certified factories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page. You can also monitor your delivery status via your account dashboard.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.